How To Use Canvas Proctorio Help & Best Practices

What is Proctorio?

Proctorio is a remote proctoring service that creates a level playing field for all test takers. With Proctorio, you can be sure that you and your classmates are getting the grades that you have earned. Proctorio upholds exam integrity and gives institutions and employers confidence in online degrees.

You can also view the Proctorio Townhall held with SUUSA to hear directly from the Proctorio CEO.

Best Practices

When taking a proctored exam, you should approach it like you are taking an exam in the classroom. While you do get a few more freedoms such as sitting on a couch, it is important to consider the following:

Read, and re-read any instructions provided by your instructor: Knowing what is expected and what will be monitored is important to make sure you don't accidentally set off a suspicion flag. These expectations can also include if the quizzes or exams are open book/open notes, allowance of internet resources, etc. Make sure you know if these are allowed or not.
- Also, read (and re-read) the syllabus so you can be certain of any expectations your instructor has of you. If you aren't sure what the expectations are, reach out and communicate with your instructor.
Find a comfortable place to take the exam from the beginning to the end of the quiz/exam: Moving around and switching between a table and a couch can set off a suspicion flag as the movement creates unnecessary movement. Plus, you may end up going outside the video frame (leaving the screen) which may be a setting your instructor is using.
Know your internet: If possible, use a wired connection. Wired connections are more reliable than wifi. Additionally, if you know your internet is not stable, constantly goes out, etc., then go to a location that has a better internet connection such as a library,
- Moving around campus or between wifi access points at home can also cause issues when you are taking an exam.
- Your internet speed can have an effect on the connectivity of your exam with Proctorio. The minimum upload speed recommended is 0.092 Mbps - 0.244 Mbps. If you have concerns about your internet speed, you can do a speed test on your computer here.
Reduce bandwidth stress: If possible, ask members of your household to not stream on the same network during the exam. You should also close unnecessary tabs and applications (e.g. Spotify) on your computer.
Remove distractions around you: If you can, go into a room and close the door. Having people walking around during the exam can be not only distracting but also flag your exam as suspicious.
Remove background noise: Turn off any music or videos playing, even if they aren't from your computer. Additional noise may set off suspicion flags.
Make sure to allow for the appropriate amount of time: If the instructions state you are allowed 2 hours to complete the exam, then make sure you have the full two hours available to you. Nothing is worse than trying to rush through a quiz or exam because you need to get to an appointment.

Above all else, communicate with your instructor. issues can happen, but it is your responsibility as a student to do everything you can to limit and even eliminate these potential issues.

Technical Considerations

How to use Proctorio

To use Proctorio on a Quiz in Canvas, you must be using a Chrome browser. Click here to get the most up to date Chrome browser. System requirements are very minimal for Proctorio and you can check here to make sure your computer is up-to-date.

Installing Proctorio Chrome Extension

Go to getproctorio.com and follow the on-screen instructions. This process will ensure your system is ready to take an exam and will allow you to add the Proctorio extension to Google Chrome.

The Proctorio Chrome Extension is updated frequently, so we encourage uninstalling and re-installing the extension periodically.

Webcams

In most cases, Proctorio will require a webcam to record you while you are taking your test. Proctorio is compatible with just about every webcam on the market, and most current computers have one built in.

Internet speed test

Your internet speed can have an effect on the connectivity of your exam with Proctorio. The minimum upload speed recommended is 0.092 Mbps - 0.244 Mbps. If you have concerns about your internet speed, you can do a speed test on your computer here.

Privacy

Proctorio puts student privacy first. Here are some highlights from the Privacy Policy:

All test takers' information collected during an exam is fully encrypted and cannot be viewed outside of the institution. This encryption ensures that your data is safe.
Proctorio is only running when a test taker accesses a quiz page from within their learning management system (LMS). As a Chrome extension, Proctorio can only run within Chrome and no information is collected until a quiz page is accessed within the student's LMS. Proctorio will only collect information during a proctored exam.
Proctorio does not automatically collect personally identifiable information and under no circumstances will any personally identifiable information be provided to third parties for any reason.

System Pre-Checks and Settings

After you begin the quiz, Proctorio will take you through the pre-checks to ensure your computer is ready to start the exam.

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The system test verifies: that there is a properly working microphone, there is an accessible webcam, and the computer hardware and connection are sufficient to stream the information required by the instructor to the Proctorio servers in real-time.

If your instructor has enabled video or audio monitoring, you must allow Google Chrome to access your webcam and microphone before you begin the system test. The permissions will show under the address bar and Proctorio will highlight them with a dark overlay and point to them with an arrow.

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If you by any chance missed this step you can do it easily by clicking on the padlock icon in the top left corner of your address bar.

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After that simply choose "allow" to both your camera and microphone.

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When required by the instructor, Proctorio will also ask for permission to share your screen. To grant permission, select the screen you would like to share in the popup window and select "Share". Sometimes this popup will appear behind your current browser. If you cannot see the popup simply reload your page and restart your pre-checks.

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The specific settings on your exams will vary depending on what your instructor has chosen. Some of the common settings include:

Force Full Screen: Students can’t display multiple apps or programs on same screen.
Only One Screen: Dual monitors will not be permitted. Students must unplug the second monitor.
Disable New Tabs: Students can’t open new tabs once the test is open.
Close Open Tabs: Students must close all tabs before the test will open.
Disable Printing: Students can’t print the test.
Disable Clipboard: Students won’t be able to take screenshots or save to clipboard.
Block Downloads: Students will not be able to download files while taking the test.
Clear Cache: After the test is taken Proctorio will clear browser cache to erase all traces of the test.
Disable Right Click: Students can’t right the mouse to select and copy test items.
Prevent Re-entry: Requires the exam to be completed in one sitting, any disconnection will end the exam.
Verify Video: Ensure the face is visible and properly placed.
Verify Audio: Ensure Proctorio can detect sound in room.
Verify Desktop: Ensure desktop is viewable and recorded.
Verify ID: Student must show ID to the web camera.
Verify Signature: Student will be required to sign a form before opening the test. T
Verify Login: Enters the assessment password for test takers.

Encountering Issues

It's asking me for a Password

You don't need a password. Make sure you are using the latest Google Chrome web browser. Ensure that you have the Proctorio Chrome Extension installed. If you do, please uninstall and then re-install it by going to getproctorio.com.

What do I do if I experience technical issues during my exam?

If you have already entered the exam, there is a Live Chat with Proctorio available. When the extension is enabled, the shield should be dark grey. You can access Live Chat by selecting it when you click on the enabled shield in your upper right hand corner of your browser.

What do I do if my internet fails or I get locked out of my exam?

If your internet fails or you get locked out of your exam, you can contact Proctorio through Live Chat and they can reset your exam for you.

How do I get back into my test if I get kicked out?

If you get kicked out of your test, contact Proctorio through Live Chat and they can reset your exam.

Interview with the Office of Online Teaching & Learning

In this video, SUU's Learning Management System Administrator and Director of Online Teaching & Learning discuss what does Proctorio do for learners and instructors, what students can do to reduce suspicion scores, and technical aspects students should consider before taking an exam that uses Proctorio.

Additional Assistance

You can go to https://proctorio.com/support or email support@proctorio.com for more information about Proctorio.

If you still have questions or are having issues with Proctorio, you can contact the OTL Department for additional help as well.

Our email is canvas@suu.edu and we are available by phone from 8am-5pm, Monday-Friday at 435-865-8555.